Overview
7 Golden Horses is a privately curated gaming lounge in Dubai, UAE. Our offerings range from pay-as-you-play hourly access to concierge-led memberships and bespoke private engagements. Because each experience is arranged differently, the terms below are grouped by the way you access the lounge. All amounts are stated in United Arab Emirates Dirham (AED).
Hourly Lounge Access
Hourly access (Standard and Premium) is pay-as-you-play with no ongoing commitment. If you cancel a reserved session before it begins, you receive a full refund or an equivalent lounge credit, at your preference. If a booked session cannot proceed, or is interrupted, for technical reasons attributable to the lounge, we will refund or credit the affected time in full.
Time that has already been played is considered consumed and is non-refundable. A no-show for a reserved session without prior notice may be treated as consumed time.
Monthly Memberships
Lounge and Prestige memberships may be cancelled at any time through your concierge, effective at the end of the current billing cycle. You retain access until that cycle ends. In keeping with standard practice, we do not pro-rate or refund a partial month that has already begun.
As a courtesy, a new member may request a full refund within seven (7) days of a first membership purchase, provided the membership has not been used during that period. This cooling-off courtesy applies once, to the initial purchase only.
Annual & Prepaid Memberships
Annual Lounge and Annual Prestige memberships are prepaid and invite-led. You may request a full refund within fourteen (14) days of purchase where the membership remains substantially unused.
After the fourteen-day window, an annual membership may be cancelled with a pro-rated refund of the remaining full, unused months, less the value of any complimentary months, upgrades, or benefits granted as part of the annual arrangement. Partial months in progress are not refunded.
Private & Group Bookings
Group bookings and private events (up to twelve guests) are reserved on a per-event basis. Cancellation terms are as follows:
- Cancelled seven (7) or more days before the event: full refund of any deposit or prepayment
- Cancelled within seven (7) days of the event: fifty percent (50%) of the booking value is retained
- Cancelled within forty-eight (48) hours of the event: no refund
We are pleased to offer one complimentary reschedule where at least seventy-two (72) hours’ notice is given, subject to availability. A rescheduled booking that is later cancelled remains governed by the timeline of the original event date.
Enterprise Partnerships
Enterprise partnerships and other bespoke arrangements are governed by the specific commercial agreement signed between the parties. Where that agreement addresses cancellation or refunds, its terms prevail over this Policy for those engagements.
How Refunds Are Issued
Approved refunds are returned to the original payment method used for the purchase. Once approved, refunds are typically processed within seven (7) to fourteen (14) business days, though the time for funds to appear may vary with your bank or card provider.
How to Request a Refund or Cancellation
Please contact our concierge team with your booking or membership reference and the reason for your request. We will confirm receipt and any applicable terms before processing.
Mobile: +971 55 2737503
Email: info@7goldenhorses.com
Non-Refundable Items
- Lounge time or sessions already consumed
- Complimentary, gifted, or promotional access and benefits
- Fees expressly stated as non-refundable at the time of purchase
- Partial billing periods already in progress, save as set out above
Our Right to Refuse or Withhold
We may decline a refund, or withhold access without refund, where there has been abuse of this Policy, chargeback fraud, violation of our Terms and Conditions, or conduct that compromises the safety or integrity of the lounge and its members.
Your Statutory Rights
Nothing in this Policy limits or excludes any rights you may have under applicable UAE consumer protection law. Where a mandatory legal right applies, it takes precedence over the terms above.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our services or legal requirements. The version in effect at the time of your purchase or booking governs that transaction.
Contact
7 Golden Horses
Office No: 2-F09, Al Muteena, Dubai UAE
Mobile: +971 55 2737503
Email: info@7goldenhorses.com